Support

Need help with PromptPal? Use the FAQ below and contact us if you need additional support.

Frequently asked questions

How do I restore Pro access?

Use the in-app restore flow from the paywall or account settings screen. If restore fails, contact support with your purchase details.

Why did my prompt generation fail?

Common causes are network issues, request validation failures, or quota limits. Retry after a short delay and ensure your app is up to date.

How do limits work?

PromptPal applies server-side free and pro limits. Pro plans have higher daily/monthly caps and are validated through RevenueCat entitlement sync.

How do I report a bug?

Email support with your device type, app version, and reproduction steps.

Contact

Email: hello@pixelwrightdigital.com

Response target: within 24 business hours.